Information We Collect

When you work with us or visit our website, we collect different types of information depending on how you interact with our services. Here's what we gather and why it matters.

Information You Provide Directly

This includes data you give us when filling out forms, requesting consultations, or signing up for our services:

• Your name and business contact details
• Company information and industry sector
• Financial workflow details relevant to optimization
• Communication preferences and feedback
• Payment and billing information when you become a client

Information We Collect Automatically

Like most websites, we automatically gather certain technical information when you visit neuriscognet.com:

• Your IP address and general location (city/region level)
• Browser type and device information
• Pages you visit and how long you stay
• Referring websites and search terms
• Time and date of your visits

How We Use Your Information

We're not in the business of selling data or bombarding you with unwanted marketing. Here's what we actually do with your information:

• Provide our services: We use your information to deliver the financial workflow optimization services you've requested and to communicate about your account.
• Improve our offerings: Understanding how clients use our services helps us identify areas for enhancement and develop better solutions.
• Stay in touch: If you've opted in, we'll send relevant updates about our services, industry insights, and occasional company news.
• Meet legal obligations: Sometimes we need to process data to comply with Australian financial regulations and tax requirements.
• Protect everyone: We analyze patterns to prevent fraud and maintain the security of our systems.

We don't use your personal information for unrelated purposes without asking you first. And we definitely don't sell your data to third parties for their marketing purposes.

Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 and Australian Privacy Principles (APPs), we process your personal information based on:

• Consent: When you've given us clear permission to use your information in specific ways
• Contract performance: When we need your data to deliver the services you've signed up for
• Legal obligation: When Australian law requires us to collect or retain certain information
• Legitimate interests: When we have valid business reasons that don't override your privacy rights

You can withdraw consent at any time, though this might affect our ability to provide certain services.

How We Share Your Information

We keep your information within our organization whenever possible. But sometimes we need to share it with trusted partners who help us run our business:

All third parties we work with are contractually obligated to protect your information and use it only for the purposes we've specified. We don't work with anyone who doesn't meet our security standards.

Data Security

Protecting your information is something we take seriously. We've put several measures in place:

• All data transmission uses industry-standard encryption (TLS/SSL)
• Our systems are protected by firewalls and intrusion detection
• Access to personal information is restricted to employees who need it
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted storage
• Staff training on data protection and security practices

That said, no system is completely bulletproof. While we do everything reasonably possible to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll notify you promptly and tell you what steps to take.

Your Rights and Choices

You have several rights when it comes to your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge.

Correct Inaccurate Data

If something we have on file is wrong or outdated, just let us know and we'll fix it promptly.

Request Deletion

You can ask us to delete your personal information, though we might need to keep some records for legal or legitimate business reasons (like tax compliance).

Object to Processing

If you don't want us to process your data for certain purposes, you can object. We'll stop unless we have compelling legitimate grounds to continue.

Opt Out of Marketing

You can unsubscribe from our marketing emails at any time using the link in every message, or by contacting us directly.

Data Retention

We don't keep your information longer than necessary. Here's our general approach:

• Active client data: Retained for the duration of our business relationship plus 7 years (Australian tax law requirement)
• Inquiry information: Kept for 2 years if you don't become a client, then deleted
• Marketing data: Retained until you unsubscribe or request deletion
• Website analytics: Aggregated and anonymized after 26 months
• Financial records: Retained for 7 years as required by Australian law

When we no longer need your data, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and provide a better experience. Here's what we use:

Essential Cookies

These are necessary for the website to work. They remember your session as you move between pages and keep your connection secure.

Analytics Cookies

We use these to understand how visitors interact with our site. This helps us identify which content is useful and what needs improvement. The data is aggregated and doesn't identify you personally.

Preference Cookies

These remember your choices (like language preferences) so you don't have to reset them each visit.

You can control cookies through your browser settings. Keep in mind that disabling certain cookies might affect how the website functions.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your data might be processed in other countries.

When we transfer data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved by relevant authorities
• Providers certified under recognized privacy frameworks
• Additional security measures appropriate to the sensitivity of the data

We only work with international providers who demonstrate strong privacy and security practices.

Children's Privacy

Our services are designed for businesses, not individuals under 18. We don't knowingly collect information from children. If you're a parent who believes your child has provided us with personal information, please contact us immediately and we'll delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if you're a client) or through a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when we most recently revised it. We encourage you to check back occasionally to stay informed about how we're protecting your information.

Making a Complaint

If you're not happy with how we've handled your personal information, we want to hear about it. Here's what to do:

1. Contact our privacy team at help@neuriscognet.com with details of your concern
2. We'll acknowledge your complaint within 7 days and investigate thoroughly
3. You'll receive our response within 30 days explaining how we've addressed the issue

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.